🚚FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $75

FAQ

Q: Do I need to make an account to place an order?

A: An account is not required to place an order. You may place your order as a guest. 

Q: Why should I make an account?

A. An account makes the check out process much faster. You will not be required to enter your shipping and billing information every time you place an order. We also keep track of items in your cart in case you wish to check out at a later time. Please keep in mind that placing items in your cart for later purchase does not guarantee their availability.

Q: Is my privacy and personal information secure on your site?

A: We put forth our best effort to protect your information. Please read our Privacy Policy to view, in detail, how your information is secure and protected.

Q: Do you ship internationally?

A: We currently ship to the United States, Canada, and Mexico. Shipping rates are calculated at checkout. Please see our Shipping Policy for more information on shipping.

Q: What is your return policy?

A: All sales are considered final. Please read our Return Policy for more information.

Q: Do you have a physical store location?

A: We currently do not have a physical store location. We are an online store only.

Q: How long will my order take to ship?

A: Most orders are processed within 1-2 business days and ship between 2-5 business days for USPS First Class and 1-3 for USPS Priority.

Q: If I pay with Afterpay, how long will it take for my order to ship?

A: Orders paid using Afterpay will be processed and shipped as normal, you do not have to wait until your entire order is payed off. 

Q: What do I do if I made a mistake on my order?

A: Please contact us via email at support@wickedfash.com as soon as possible so we can fix any mistakes made during the checkout process. 

Q: What happens if my order is lost or stolen?

A: Once we process your order and it leaves our facility, we are no longer responsible for lost or stolen packages. You will need to contact your local USPS to further investigate or file a claim. We recommend requesting USPS updates about your package to be sent to your phone.

Q: Do you do collaborations with influencers?

A: Yes, we are open to collaborations. For serious PR inquiries, email wickedfashpr@gmail.com.

 

If your questions were not answered and need further assistance, please contact customer service at support@wickedfash.com.